Chartered Physiotherapists

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"Our aim is to provide the highest quality of treatment and care to get you back to peak health as soon as possible"

Frequently Asked Questions
What is Physiotherapy?

Physiotherapy formally became a professionally recognised treatment in 1894 when the Chartered Society of Physiotherapy formed and is primarily concerned with the prevention and treatment of movement disorders.

What treatments do Chartered Physiotherapists use?

Avenue Physiotherapy uses a wide range of treatments, customised to an individual’s needs. These may include: manipulation, mobilisation, massage, acupuncture and set exercises. We also use a range of mechanical equipment. All treatments are designed to relieve pain and to promote well being.

Do I have to be referred by my doctor?

No, you can refer yourself for treatment. However, some contact between your GP and the Physiotherapist may be necessary, subject to informed consent and authorisation from the patient.

I have Private Medical Insurance – how do I go about making a claim?

Avenue Physiotherapy is registered with most insurance companies and most will cover physiotherapy treatment. However as individual policies may differ, it is best to call your insurance company and ask them what you are covered for and how you should proceed. Depending on your policy your insurance company may require you filling out a claim form and others may authorise a certain number of treatments. Please also note that some insurance companies may require a GP referral letter.

Once an appointment has been made with a physiotherapist, we would ask the individual to bring their claim form if required, plus any other details such as an authorisation code, reference numbers and/or membership numbers to the first appointment. The clinic will then invoice the insurance company direct for payment. Please note that under some policies you may be required to pay an excess (usually in the region of £100). If this is the case then Avenue Physiotherapy would expect this to be paid by the patient.

What should I wear?

Depending on the problem or injury it may on occasions be necessary for the patient to remove articles of clothing. In the interests of hygiene and respect for both therapist and patient, we would ask that patients wear clean and suitable underwear and clean unsoiled clothes and shoes. For patients using the gym then shorts, jogging trousers, T Shirt and clean trainers would be preferred. Patients who have knee or lower leg/ankle/foot problems would probably be best to wear shorts. Patients may change into suitable clothing before treatment.

Can I have a chaperone in with me for my treatment?

Yes. In some cases ladies may prefer another person present. This can be arranged or ideally the patient may bring someone with them. Children should be accompanied by an adult (usually a parent or primary carer).

How Long will my treatment be?

This is an almost impossible question to answer as some people recover quicker than others. However, at the first initial assessment the physiotherapist will discuss a planned course of treatment sessions he/she feels is necessary depending on the injury or problem.

FACILITIES
  • Male and Female Therapists
  • Private Treatment Rooms
  • Disabled Access
  • Free easy parking and convenient drop off
  • Toilets
  • Waiting area with full time reception
  • Early and late appointments

Avenue Physiotherapy & Sports Injury Clinic

St Mary's Corner
110 Frimley Road
Camberley
Surrey
GU15 2QN

Telephone:
01276 508408

Fax:
01276 681724

Email:
avenue.physio@btconnect.com

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